Privacy Policy
Effective Date: October 2025
At Sigal Lioness, your privacy and the confidentiality of your personal information are of utmost importance. This Privacy Policy explains how we collect, use, store, and protect your information when you access our services, including psychological counseling, couples therapy, IFS (Internal Family Systems), and EMDR (Eye Movement Desensitization and Reprocessing) therapy.
1. Information We Collect
We may collect the following information when you engage with our services:
Personal Information: Name, date of birth, email address, phone number, and other contact details.
Health & Therapy Information: Details related to your mental health, therapy history, session notes, and treatment plans.
Payment Information: Billing details, insurance information, and transaction history (if applicable).
Digital Information: IP address, browser type, cookies, and interactions with our website or online booking system.
2. How We Use Your Information
Your information is used strictly for the purposes of providing safe and effective therapy services:
To deliver therapy and counseling sessions.
To maintain accurate records and comply with professional and legal obligations.
To communicate with you regarding appointments, sessions, and important updates.
To process payments for services rendered.
To improve our services and client experience.
We do not sell, rent, or trade your personal information to third parties.
3. Legal Basis for Processing
We process your personal and health information based on:
Your consent to receive therapy and related communications.
The performance of a contract, such as providing therapy sessions you have booked.
Compliance with legal and professional obligations, including record keeping and safeguarding.
Protection of your vital interests where necessary.
4. Data Sharing
Your information will only be shared with third parties in limited circumstances, such as:
Professional Collaborators: Other therapists, supervisors, or healthcare professionals, with your consent, for the purpose of your care.
Legal Requirements: Where disclosure is required by law or to prevent serious harm.
Service Providers: Trusted third-party providers (e.g., payment processors, online booking systems) who help us operate our services.
All third parties are required to maintain the confidentiality and security of your information.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. All electronic records are securely stored, and paper records are kept in locked files.
6. Data Retention
We retain personal and health information only as long as necessary for the provision of services and to comply with legal and professional requirements. Once no longer needed, information is securely destroyed.
7. Your Rights
Under data protection laws, you have the right to:
Access your personal information.
Request correction or deletion of your information.
Restrict or object to processing.
Withdraw consent at any time (without affecting past sessions).
Request data portability, where applicable.
To exercise your rights, please contact us at sigal@sigal.consulting.
8. Cookies and Online Tracking
Our website may use cookies to improve your browsing experience. These cookies do not collect personal health information and can be managed through your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.
10. Contact Information
If you have any questions, concerns, or requests regarding your privacy or this policy, please contact:
Sigal Lioness
Email: sigal@sigal.consulting